Understanding and managing disputed transactions is essential for Primefy merchants, as it allows for a quick and efficient resolution of potential issues.
In this article, we will explain how to easily access disputed transactions through your Primefy dashboard.
Step 1: Log in to Primefy
Step 2: Access the Sales Page
After logging in, you will be redirected to your Primefy account's control panel. On the left-hand side panel, click on the "Sales" option to access the sales page.
Step 3: Use the Status Filter
On the sales page, you will see various transactions listed. To view only the disputed transactions, you need to use the status filter.
Step 4: Select "Disputes" in the Filter
In the sales page filter, find the "Status" option and click on it. Then, select "Disputes" from the dropdown menu. This will display only the transactions that are in dispute in your dashboard.
Step 5: View All Disputes
After selecting "Disputes" in the transaction status filter, all disputed transactions will be shown on the page. Now, you can review each dispute individually and take the necessary actions.
If You Want to Understand the Reason for the Dispute Opening
To comprehend the specific reason for the dispute opening, it is important to contact Primefy support. Our support team will be happy to provide the necessary details and assist you in understanding the reason for the dispute.
Providing the Necessary Documentation to Appeal the Dispute
If you wish to appeal the dispute opening and present your defense, our support team will provide guidance on the required documentation based on the reason for the dispute opening. You can check which documentation is needed to submit in case of a dispute in this article on our help center.