Refunding is an important and secure procedure that allows you to reverse a financial transaction and return the amount to the customer when needed. In Primefy, processing a refund is a simple and quick process.
In this article, we provide a step-by-step guide to help you process refunds effectively.
Step 1: Access your Primefy Account
To initiate the refund process, access your Primefy account through the official Primefy website or click here to access the login page. Enter your login credentials such as email and password and click "Access Account."
Step 2: Navigate to the Transaction to Be Refunded
After logging in, navigate to the "Sales" section on the left sidebar. Locate the transaction you want to refund and click on it to get more details. Remember that you can only refund sales with the status "Approved."
💡 Tip: You can use filters and the search bar at the top right of the screen to help you find
the sale more quickly.
Step 3: Find the Refund Option
Within the transaction details, look for the "Refunds" option. You may need to scroll down the navigation bar on your page to view the refund option, depending on your screen size.
Step 4: Initiate the Refund
Click on the "Initiate Refund" button to proceed with the refund process.
Step 5: Enter the Refund Amount
Insert the amount you want to refund. You can process total or partial refunds, depending on your needs. The refund requested will always be deducted from the total sale amount.
Step 6: Confirm the Refund
You must click "Submit Refund" to complete this action. Make sure to review all transaction details before proceeding with the refund, as you won't be able to reverse this request. If all the information is correct, confirm the refund, and you're done!
Regarding refunds to the buyer's credit card statement
The credit for the refunded amount to the buyer's credit card statement depends on the statement closing date of the card used for the purchase and will be processed exclusively by the card issuer bank, which is responsible for the statement. For additional clarification, the buyer should directly contact the card issuer bank.
Information for Merchants (Direct Primefy Customers)
You can request refunds following the steps above within 180 (one hundred and eighty) calendar days after the date of the sale. After this period, if you need to process a refund, please contact our support team. Each case will be reviewed separately and may be accepted or denied, depending on various internal and external factors beyond Primefy's control.
- Always verify the transaction details before processing the refund to ensure all information is correct.
- If you have any doubts during the refund process, contact Primefy support for personalized assistance.
Remember that Primefy values transaction security and reliability, and all procedures are conducted following financial security standards. With these simple steps, you can process refunds effectively and ensure customer satisfaction.